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The shelter of excuses has a leaky roof.
Ron Kaufman
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Ron Kaufman
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The only way to go further than you've been is to take an extra step.
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Compromise in your arguments, not in your expectations.
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Convince people and you win their minds. Inspire people and you win their hearts.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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The most valuable person is the one who cherishes the value in others.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If you turn your back on a customer, you turn your back on success.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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You can't find what doesn't exist, but you can create it.
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