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The shelter of excuses has a leaky roof.
Ron Kaufman
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Ron Kaufman
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Quality is more than a promise, it's genuine performance.
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Reaching out takes nothing more than a smile.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Compromise in your arguments, not in your expectations.
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Let today's strong performance be your starting point for tomorrow.
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Crossing barriers can be as simple as a smile.
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Never rest on past success. Create something better.
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Service skills are the foundation for your success.
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Don't let doing enough be good enough.
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Your profits reflect the success of your customers.
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Your approval gives others the confidence to serve, to learn, to try.
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No one ever delighted a customer by being 'good enough'.
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Tend your own garden: savor the blossoms, trim the weeds.
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Always aim for 100 percent and you'll always know where to improve.
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