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The shelter of excuses has a leaky roof.

Ron Kaufman

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Ron Kaufman
Shelter
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Excuses

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The starting point is always now. The end is up to you.
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If you wait until you have to change, you may have waited too long.
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Unlimited efforts can produce unlimited results.
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You are as important as you make others feel.
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Q: When you are already in the lead, how do you to stay ahead?
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Industry jargon may not be a language your customer understands.
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Testimonials describe what has been, and are a promise of what is to come.
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Don't let doing enough be good enough.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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If you want to be the best, find the best in others.
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Service is taking action to create value for someone else.
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Compromise in your arguments, not in your expectations.
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Quality is more than a promise, it's genuine performance.
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If you turn your back on a customer, you turn your back on success.
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Life is not a solitary activity. Live well by living for others.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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When your staff are 'information-rich', their information can make you rich!
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