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The shelter of excuses has a leaky roof.

Ron Kaufman

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Ron Kaufman
Roof
Excuse
Culture
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Excuses
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Never rest on past success. Create something better.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If you only give back what you get from other people, you're not giving as much as you can.
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When you see the need, take the action.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Enjoy your work so that others may enjoy the results.
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Meeting expectations is good. Exceeding expectations is better.
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Make your service systems so strong that everyone looks like a genius.
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Let today's strong performance be your starting point for tomorrow.
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Make your upper limit, no limit.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Preparation clears a pathway for success.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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If you want to be the best, find the best in others.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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If you wait until you have to change, you may have waited too long.
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Be confident enough to encourage confidence in others.
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