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What you want to be defines what you become.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Testimonials describe what has been, and are a promise of what is to come.
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The most valuable person is the one who cherishes the value in others.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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When your staff are 'information-rich', their information can make you rich!
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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You can't find what doesn't exist, but you can create it.
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Silent customers can be deadly. Encourage them to complain.
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Service skills are the foundation for your success.
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Tend your own garden: savor the blossoms, trim the weeds.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Focus not on who you are, but on what you can do for others.
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Don't let doing enough be good enough.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Every service problem is as an opportunity to show you care.
Ron Kaufman
