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What you want to be defines what you become.

Ron Kaufman

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Ron Kaufman
Defines
Culture
Become

More quotes by Ron Kaufman

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Make your service systems so strong that everyone looks like a genius.
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Crossing barriers can be as simple as a smile.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Preparation clears a pathway for success.
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Unlimited efforts can produce unlimited results.
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Let today's strong performance be your starting point for tomorrow.
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You can't always hire great service providers, but you can create them.
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Procrastination is the beginning of poor performance.
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If you were a customer, would you come back to buy your products or services?
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If your customers are demanding, be thankful.
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Life is not a solitary activity. Live well by living for others.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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You are as important as you make others feel.
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Are you moving forward, or just moving?
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Every service problem is as an opportunity to show you care.
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If you only give back what you get from other people, you're not giving as much as you can.
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A scattered effort is a poor effort.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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