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What you want to be defines what you become.

Ron Kaufman

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Ron Kaufman
Culture
Become
Defines

More quotes by Ron Kaufman

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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman
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A scattered effort is a poor effort.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Quality is a choice. Choose to make it better.
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Greatness is not how you feel, it's how you make others feel.
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Are you moving forward, or just moving?
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How much good can you do today? How much love can you give? How much care and kind attention?
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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You are as important as you make others feel.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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You can't always hire great service providers, but you can create them.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Make your upper limit, no limit.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman
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Procrastination is the beginning of poor performance.
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No one ever delighted a customer by being 'good enough'.
Ron Kaufman
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Giving great service requires the right people and the right service tools.
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When your staff are 'information-rich', their information can make you rich!
Ron Kaufman
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Always do what you can do instead of worrying about what you can't.
Ron Kaufman