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What you want to be defines what you become.

Ron Kaufman

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Ron Kaufman
Become
Defines
Culture

More quotes by Ron Kaufman

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Convince people and you win their minds. Inspire people and you win their hearts.
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Crossing barriers can be as simple as a smile.
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Your promise means more than the words you use to give it.
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Make your service systems so strong that everyone looks like a genius.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Greatness is not how you feel, it's how you make others feel.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Quality is a choice. Choose to make it better.
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Every service problem is as an opportunity to show you care.
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Reaching out takes nothing more than a smile.
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Unlimited efforts can produce unlimited results.
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Compromise in your arguments, not in your expectations.
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The shelter of excuses has a leaky roof.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Preparation is good, but customers need results.
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Service is taking action to create value for someone else.
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If you wait until you have to change, you may have waited too long.
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