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What you want to be defines what you become.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Your promise means more than the words you use to give it.
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The right measure is not how many customers you've got, but how closely you hold them.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Greatness is not how you feel, it's how you make others feel.
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Make your service systems so strong that everyone looks like a genius.
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Preparation clears a pathway for success.
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Giving great service requires the right people and the right service tools.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Quality is more than a promise, it's genuine performance.
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Making an honest mistake is acceptable. Failing to fix it is not.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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No one ever delighted a customer by being 'good enough'.
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Testimonials describe what has been, and are a promise of what is to come.
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Your approval gives others the confidence to serve, to learn, to try.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Tend your own garden: savor the blossoms, trim the weeds.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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When your staff are 'information-rich', their information can make you rich!
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