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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Are you moving forward, or just moving?
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Giving great service requires the right people and the right service tools.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Q: When you are already in the lead, how do you to stay ahead?
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What you want to be defines what you become.
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The right measure is not how many customers you've got, but how closely you hold them.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Let today's strong performance be your starting point for tomorrow.
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Quality is more than a promise, it's genuine performance.
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First be effective and then be efficient.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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If you were a customer, would you come back to buy your products or services?
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Every service problem is as an opportunity to show you care.
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Life is not a solitary activity. Live well by living for others.
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