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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Ron Kaufman

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Ron Kaufman
Look
Looks
Carefully
Customers
Listen
Hear
Understand
Culture

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The bottom line is a by-product of taking care of your main product - your customers.
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The shelter of excuses has a leaky roof.
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The right measure is not how many customers you've got, but how closely you hold them.
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