Quote

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Ron Kaufman

Change background

T
T
T

Change font

TAGS & TOPICS

Ron Kaufman
Look
Looks
Carefully
Customers
Listen
Hear
Understand
Culture

More quotes by Ron Kaufman

Image
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman
Image
Don't let doing enough be good enough.
Ron Kaufman
Image
Make your upper limit, no limit.
Ron Kaufman
Image
Silent customers can be deadly. Encourage them to complain.
Ron Kaufman
Image
When you see the need, take the action.
Ron Kaufman
Image
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Ron Kaufman
Image
Your promise means more than the words you use to give it.
Ron Kaufman
Image
A scattered effort is a poor effort.
Ron Kaufman
Image
If you only give back what you get from other people, you're not giving as much as you can.
Ron Kaufman
Image
You can't find what doesn't exist, but you can create it.
Ron Kaufman
Image
Exceeding expectations is where satisfaction ends and loyalty begins.
Ron Kaufman
Image
Industry jargon may not be a language your customer understands.
Ron Kaufman
Image
Quality is more than a promise, it's genuine performance.
Ron Kaufman
Image
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Ron Kaufman
Image
Convince people and you win their minds. Inspire people and you win their hearts.
Ron Kaufman
Image
Reaching out takes nothing more than a smile.
Ron Kaufman
Image
The shelter of excuses has a leaky roof.
Ron Kaufman
Image
Service is taking action to create value for someone else.
Ron Kaufman
Image
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Ron Kaufman
Image
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman