Quote

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Ron Kaufman

Change background

T
T
T

Change font

TAGS & TOPICS

Ron Kaufman
Look
Looks
Carefully
Customers
Listen
Hear
Understand
Culture

More quotes by Ron Kaufman

Image
If you want to be the best, find the best in others.
Ron Kaufman
Image
The shelter of excuses has a leaky roof.
Ron Kaufman
Image
The right measure is not how many customers you've got, but how closely you hold them.
Ron Kaufman
Image
Service is taking action to create value for someone else.
Ron Kaufman
Image
Meeting expectations is good. Exceeding expectations is better.
Ron Kaufman
Image
No one ever delighted a customer by being 'good enough'.
Ron Kaufman
Image
You can't stop change. Don't let it stop you.
Ron Kaufman
Image
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Ron Kaufman
Image
If you turn your back on a customer, you turn your back on success.
Ron Kaufman
Image
Reaching out takes nothing more than a smile.
Ron Kaufman
Image
Be confident enough to encourage confidence in others.
Ron Kaufman
Image
Never rest on past success. Create something better.
Ron Kaufman
Image
You can't find what doesn't exist, but you can create it.
Ron Kaufman
Image
The starting point is always now. The end is up to you.
Ron Kaufman
Image
Quality is more than a promise, it's genuine performance.
Ron Kaufman
Image
Every service problem is as an opportunity to show you care.
Ron Kaufman
Image
Silent customers can be deadly. Encourage them to complain.
Ron Kaufman
Image
Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman
Image
When you see the need, take the action.
Ron Kaufman
Image
Make your service systems so strong that everyone looks like a genius.
Ron Kaufman