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Greatness is not how you feel, it's how you make others feel.

Ron Kaufman

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Ron Kaufman
Others
Feel
Feels
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Greatness
Culture

More quotes by Ron Kaufman

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When you see the need, take the action.
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When your staff are 'information-rich', their information can make you rich!
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Make your service systems so strong that everyone looks like a genius.
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No one ever delighted a customer by being 'good enough'.
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The starting point is always now. The end is up to you.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Be confident enough to encourage confidence in others.
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What does your product really mean to the people who buy it?
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If you turn your back on a customer, you turn your back on success.
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Preparation clears a pathway for success.
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Reaching out takes nothing more than a smile.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Q: When you are already in the lead, how do you to stay ahead?
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Your approval gives others the confidence to serve, to learn, to try.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Giving great service requires the right people and the right service tools.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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