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Greatness is not how you feel, it's how you make others feel.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
You can't stop change. Don't let it stop you.
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Reaching out takes nothing more than a smile.
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Make your upper limit, no limit.
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Industry jargon may not be a language your customer understands.
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Never rest on past success. Create something better.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Make your service systems so strong that everyone looks like a genius.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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The first step to delighting your customers is being there when they need you.
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Don't just talk about it, do it.
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Testimonials describe what has been, and are a promise of what is to come.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Your approval gives others the confidence to serve, to learn, to try.
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The bottom line is a by-product of taking care of your main product - your customers.
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Enjoy your work so that others may enjoy the results.
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Focus not on who you are, but on what you can do for others.
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When your staff are 'information-rich', their information can make you rich!
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Always do what you can do instead of worrying about what you can't.
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