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Greatness is not how you feel, it's how you make others feel.

Ron Kaufman

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Ron Kaufman
Make
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Culture
Others
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Feels

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Things that are obvious don't need to be talked about. Things that are missing, do.
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Even a tiny step is one step closer to where you are going.
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Be confident enough to encourage confidence in others.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Industry jargon may not be a language your customer understands.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Giving great service requires the right people and the right service tools.
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The right measure is not how many customers you've got, but how closely you hold them.
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Life is not a solitary activity. Live well by living for others.
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Compromise in your arguments, not in your expectations.
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When your staff are 'information-rich', their information can make you rich!
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Make your upper limit, no limit.
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Service skills are the foundation for your success.
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Convince people and you win their minds. Inspire people and you win their hearts.
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If you were a customer, would you come back to buy your products or services?
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Your profits reflect the success of your customers.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Good customers want good quality service. Great customers want it even more.
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Focus not on who you are, but on what you can do for others.
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