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Greatness is not how you feel, it's how you make others feel.

Ron Kaufman

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Ron Kaufman
Greatness
Culture
Others
Feel
Feels
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What does your product really mean to the people who buy it?
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Be confident enough to encourage confidence in others.
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You can't always hire great service providers, but you can create them.
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The right measure is not how many customers you've got, but how closely you hold them.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Enjoy your work so that others may enjoy the results.
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Procrastination is the beginning of poor performance.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Crossing barriers can be as simple as a smile.
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You are as important as you make others feel.
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Don't just talk about it, do it.
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Industry jargon may not be a language your customer understands.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Unlimited efforts can produce unlimited results.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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