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Greatness is not how you feel, it's how you make others feel.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If you want to be the best, find the best in others.
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Procrastination is the beginning of poor performance.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Preparation clears a pathway for success.
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When your staff are 'information-rich', their information can make you rich!
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Every service problem is as an opportunity to show you care.
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Tend your own garden: savor the blossoms, trim the weeds.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Service is taking action to create value for someone else.
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If you only give back what you get from other people, you're not giving as much as you can.
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The starting point is always now. The end is up to you.
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Enjoy your work so that others may enjoy the results.
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What you want to be defines what you become.
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You can't stop change. Don't let it stop you.
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The bottom line is a by-product of taking care of your main product - your customers.
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