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Unlimited efforts can produce unlimited results.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The right measure is not how many customers you've got, but how closely you hold them.
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Procrastination is the beginning of poor performance.
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Testimonials describe what has been, and are a promise of what is to come.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Meeting expectations is good. Exceeding expectations is better.
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Industry jargon may not be a language your customer understands.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Be confident enough to encourage confidence in others.
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Giving great service requires the right people and the right service tools.
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You are as important as you make others feel.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Even a tiny step is one step closer to where you are going.
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Make your service systems so strong that everyone looks like a genius.
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When your staff are 'information-rich', their information can make you rich!
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The starting point is always now. The end is up to you.
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Make your upper limit, no limit.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Quality is a choice. Choose to make it better.
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