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Unlimited efforts can produce unlimited results.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If you turn your back on a customer, you turn your back on success.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Enjoy your work so that others may enjoy the results.
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Don't just talk about it, do it.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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A great leader makes what is visible in their mind, visible to all.
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What does your product really mean to the people who buy it?
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Your profits reflect the success of your customers.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Are you moving forward, or just moving?
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Focus not on who you are, but on what you can do for others.
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First be effective and then be efficient.
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Customers pay a price, but they remember the value.
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