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Don't let doing enough be good enough.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The true measure of what you put in, is what's received on the other end.
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Silent customers can be deadly. Encourage them to complain.
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When you see the need, take the action.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Make your upper limit, no limit.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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A great leader makes what is visible in their mind, visible to all.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Make your service systems so strong that everyone looks like a genius.
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Are you moving forward, or just moving?
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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If you wait until you have to change, you may have waited too long.
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The shelter of excuses has a leaky roof.
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Let today's strong performance be your starting point for tomorrow.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Meeting expectations is good. Exceeding expectations is better.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Greatness is not how you feel, it's how you make others feel.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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