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Don't let doing enough be good enough.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Unlimited efforts can produce unlimited results.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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The most valuable person is the one who cherishes the value in others.
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Industry jargon may not be a language your customer understands.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Make your service systems so strong that everyone looks like a genius.
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If you were a customer, would you come back to buy your products or services?
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Service skills are the foundation for your success.
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You can't always hire great service providers, but you can create them.
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A great leader makes what is visible in their mind, visible to all.
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What you want to be defines what you become.
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When you see the need, take the action.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Service is taking action to create value for someone else.
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Silent customers can be deadly. Encourage them to complain.
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Even a tiny step is one step closer to where you are going.
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The only way to go further than you've been is to take an extra step.
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