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Focus not on who you are, but on what you can do for others.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Making an honest mistake is acceptable. Failing to fix it is not.
Ron Kaufman
Always trust people and they may let you down. Always distrust people and you have let them down.
Ron Kaufman
Don't let doing enough be good enough.
Ron Kaufman
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Ron Kaufman
Giving great service requires the right people and the right service tools.
Ron Kaufman
Exceeding expectations is where satisfaction ends and loyalty begins.
Ron Kaufman
A great leader makes what is visible in their mind, visible to all.
Ron Kaufman
You are as important as you make others feel.
Ron Kaufman
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman
The right measure is not how many customers you've got, but how closely you hold them.
Ron Kaufman
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman
No one ever delighted a customer by being 'good enough'.
Ron Kaufman
A scattered effort is a poor effort.
Ron Kaufman
First be effective and then be efficient.
Ron Kaufman
Even a tiny step is one step closer to where you are going.
Ron Kaufman
The first step to delighting your customers is being there when they need you.
Ron Kaufman
Service is taking action to create value for someone else.
Ron Kaufman
You can't always hire great service providers, but you can create them.
Ron Kaufman
Make your service systems so strong that everyone looks like a genius.
Ron Kaufman
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman