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Focus not on who you are, but on what you can do for others.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Always aim for 100 percent and you'll always know where to improve.
Ron Kaufman
Intelligence is useful. Energy is valuable. Integrity is essential.
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No one ever delighted a customer by being 'good enough'.
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What does your product really mean to the people who buy it?
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Every service problem is as an opportunity to show you care.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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If you only give back what you get from other people, you're not giving as much as you can.
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If your customers are demanding, be thankful.
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Enjoy your work so that others may enjoy the results.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Are you moving forward, or just moving?
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Industry jargon may not be a language your customer understands.
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Be confident enough to encourage confidence in others.
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The shelter of excuses has a leaky roof.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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The most valuable person is the one who cherishes the value in others.
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If you turn your back on a customer, you turn your back on success.
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First be effective and then be efficient.
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Service skills are the foundation for your success.
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If you want to be the best, find the best in others.
Ron Kaufman