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Focus not on who you are, but on what you can do for others.

Ron Kaufman

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Ron Kaufman
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Focus

More quotes by Ron Kaufman

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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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If you wait until you have to change, you may have waited too long.
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The bottom line is a by-product of taking care of your main product - your customers.
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The only way to go further than you've been is to take an extra step.
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Be confident enough to encourage confidence in others.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Your promise means more than the words you use to give it.
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Industry jargon may not be a language your customer understands.
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The shelter of excuses has a leaky roof.
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If you want to be the best, find the best in others.
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You are as important as you make others feel.
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Quality is more than a promise, it's genuine performance.
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Plans turn promises into results and dreams into realities.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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The first step to delighting your customers is being there when they need you.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Compromise in your arguments, not in your expectations.
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Make your service systems so strong that everyone looks like a genius.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman