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Focus not on who you are, but on what you can do for others.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Make your service systems so strong that everyone looks like a genius.
Ron Kaufman
Testimonials describe what has been, and are a promise of what is to come.
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If your customers are demanding, be thankful.
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Compromise in your arguments, not in your expectations.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Preparation clears a pathway for success.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Ron Kaufman
Make your upper limit, no limit.
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The only way to go further than you've been is to take an extra step.
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Life is not a solitary activity. Live well by living for others.
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Service is taking action to create value for someone else.
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The first step to delighting your customers is being there when they need you.
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If you want to be the best, find the best in others.
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When your staff are 'information-rich', their information can make you rich!
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Your promise means more than the words you use to give it.
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Unlimited efforts can produce unlimited results.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
Ron Kaufman