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Focus not on who you are, but on what you can do for others.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Service is taking action to create value for someone else.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Intelligence is useful. Energy is valuable. Integrity is essential.
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The shelter of excuses has a leaky roof.
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You can't always hire great service providers, but you can create them.
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Don't just talk about it, do it.
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If you only give back what you get from other people, you're not giving as much as you can.
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Unlimited efforts can produce unlimited results.
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If you wait until you have to change, you may have waited too long.
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Make your service systems so strong that everyone looks like a genius.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Customers pay a price, but they remember the value.
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Tend your own garden: savor the blossoms, trim the weeds.
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Every service problem is as an opportunity to show you care.
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Always do what you can do instead of worrying about what you can't.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Preparation clears a pathway for success.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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When you see the need, take the action.
Ron Kaufman