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Focus not on who you are, but on what you can do for others.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Industry jargon may not be a language your customer understands.
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Testimonials describe what has been, and are a promise of what is to come.
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Giving great service requires the right people and the right service tools.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Your approval gives others the confidence to serve, to learn, to try.
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Never rest on past success. Create something better.
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Quality is a choice. Choose to make it better.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Tend your own garden: savor the blossoms, trim the weeds.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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The bottom line is a by-product of taking care of your main product - your customers.
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Always trust people and they may let you down. Always distrust people and you have let them down.
Ron Kaufman
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The shelter of excuses has a leaky roof.
Ron Kaufman
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Preparation is good, but customers need results.
Ron Kaufman
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Without commitment, no price will be low enough. With commitment, no price will be too high.
Ron Kaufman
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You are as important as you make others feel.
Ron Kaufman
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If your customers are demanding, be thankful.
Ron Kaufman