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Meeting expectations is good. Exceeding expectations is better.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The first step to delighting your customers is being there when they need you.
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Be confident enough to encourage confidence in others.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Service is taking action to create value for someone else.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Preparation clears a pathway for success.
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Customers pay a price, but they remember the value.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Life is not a solitary activity. Live well by living for others.
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Plans turn promises into results and dreams into realities.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Convince people and you win their minds. Inspire people and you win their hearts.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Make your upper limit, no limit.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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If you only give back what you get from other people, you're not giving as much as you can.
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What you want to be defines what you become.
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