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Meeting expectations is good. Exceeding expectations is better.

Ron Kaufman

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Ron Kaufman
Good
Exceeding
Meeting
Meetings
Expectations
Culture
Better

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Convince people and you win their minds. Inspire people and you win their hearts.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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When you see the need, take the action.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Giving great service requires the right people and the right service tools.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Preparation is good, but customers need results.
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Don't let doing enough be good enough.
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The right measure is not how many customers you've got, but how closely you hold them.
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The first step to delighting your customers is being there when they need you.
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Enjoy your work so that others may enjoy the results.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Testimonials describe what has been, and are a promise of what is to come.
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