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Meeting expectations is good. Exceeding expectations is better.

Ron Kaufman

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Ron Kaufman
Meetings
Expectations
Culture
Better
Good
Exceeding
Meeting

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Service is taking action to create value for someone else.
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Testimonials describe what has been, and are a promise of what is to come.
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Always do what you can do instead of worrying about what you can't.
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If you turn your back on a customer, you turn your back on success.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Preparation is good, but customers need results.
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If you want to be the best, find the best in others.
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Giving great service requires the right people and the right service tools.
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You can't find what doesn't exist, but you can create it.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Unlimited efforts can produce unlimited results.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If your customers are demanding, be thankful.
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Be confident enough to encourage confidence in others.
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The only way to go further than you've been is to take an extra step.
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