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Meeting expectations is good. Exceeding expectations is better.

Ron Kaufman

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Ron Kaufman
Exceeding
Meeting
Meetings
Expectations
Culture
Better
Good

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If you wait until you have to change, you may have waited too long.
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If you want to be the best, find the best in others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Your approval gives others the confidence to serve, to learn, to try.
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Customers pay a price, but they remember the value.
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You can't stop change. Don't let it stop you.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Quality is a choice. Choose to make it better.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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You can't always hire great service providers, but you can create them.
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Preparation clears a pathway for success.
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The right measure is not how many customers you've got, but how closely you hold them.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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