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Meeting expectations is good. Exceeding expectations is better.
Ron Kaufman
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Ron Kaufman
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Never rest on past success. Create something better.
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If you want to be the best, find the best in others.
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You can't stop change. Don't let it stop you.
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Industry jargon may not be a language your customer understands.
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No one ever delighted a customer by being 'good enough'.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Making an honest mistake is acceptable. Failing to fix it is not.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Focus not on who you are, but on what you can do for others.
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Plans turn promises into results and dreams into realities.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Your promise means more than the words you use to give it.
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Crossing barriers can be as simple as a smile.
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Greatness is not how you feel, it's how you make others feel.
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What does your product really mean to the people who buy it?
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Convince people and you win their minds. Inspire people and you win their hearts.
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Let today's strong performance be your starting point for tomorrow.
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Make your service systems so strong that everyone looks like a genius.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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