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Life is not a solitary activity. Live well by living for others.

Ron Kaufman

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Ron Kaufman
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Life
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A great leader makes what is visible in their mind, visible to all.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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If you turn your back on a customer, you turn your back on success.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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If you only give back what you get from other people, you're not giving as much as you can.
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When you see the need, take the action.
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Testimonials describe what has been, and are a promise of what is to come.
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Silent customers can be deadly. Encourage them to complain.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Q: When you are already in the lead, how do you to stay ahead?
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Preparation clears a pathway for success.
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The first step to delighting your customers is being there when they need you.
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Always do what you can do instead of worrying about what you can't.
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Let today's strong performance be your starting point for tomorrow.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Always aim for 100 percent and you'll always know where to improve.
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The most valuable person is the one who cherishes the value in others.
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Service skills are the foundation for your success.
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Your approval gives others the confidence to serve, to learn, to try.
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