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You are the person who determines what you do. That's a big responsibility. Make the most of it.
Ron Kaufman
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Ron Kaufman
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A great leader makes what is visible in their mind, visible to all.
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Let today's strong performance be your starting point for tomorrow.
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Your profits reflect the success of your customers.
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When you see the need, take the action.
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Customers pay a price, but they remember the value.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Service is taking action to create value for someone else.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Even a tiny step is one step closer to where you are going.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The only way to go further than you've been is to take an extra step.
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Make your upper limit, no limit.
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When your staff are 'information-rich', their information can make you rich!
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Compromise in your arguments, not in your expectations.
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Testimonials describe what has been, and are a promise of what is to come.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Be confident enough to encourage confidence in others.
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Q: When you are already in the lead, how do you to stay ahead?
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