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You are the person who determines what you do. That's a big responsibility. Make the most of it.

Ron Kaufman

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Ron Kaufman
Determine
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Bigs
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More quotes by Ron Kaufman

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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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If you want to be the best, find the best in others.
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No one ever delighted a customer by being 'good enough'.
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What you want to be defines what you become.
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The starting point is always now. The end is up to you.
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Customers pay a price, but they remember the value.
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If your customers are demanding, be thankful.
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Make your service systems so strong that everyone looks like a genius.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Industry jargon may not be a language your customer understands.
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Service skills are the foundation for your success.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Focus not on who you are, but on what you can do for others.
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If you were a customer, would you come back to buy your products or services?
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You are as important as you make others feel.
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Your profits reflect the success of your customers.
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A great leader makes what is visible in their mind, visible to all.
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The shelter of excuses has a leaky roof.
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The true measure of what you put in, is what's received on the other end.
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