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You are the person who determines what you do. That's a big responsibility. Make the most of it.
Ron Kaufman
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Ron Kaufman
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Quality is a choice. Choose to make it better.
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If you turn your back on a customer, you turn your back on success.
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Always do what you can do instead of worrying about what you can't.
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If you want to be the best, find the best in others.
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Convince people and you win their minds. Inspire people and you win their hearts.
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The shelter of excuses has a leaky roof.
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Don't just talk about it, do it.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Silent customers can be deadly. Encourage them to complain.
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You can't find what doesn't exist, but you can create it.
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If you wait until you have to change, you may have waited too long.
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Your promise means more than the words you use to give it.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Industry jargon may not be a language your customer understands.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Crossing barriers can be as simple as a smile.
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You can't stop change. Don't let it stop you.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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