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You are the person who determines what you do. That's a big responsibility. Make the most of it.
Ron Kaufman
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Ron Kaufman
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You can't find what doesn't exist, but you can create it.
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Procrastination is the beginning of poor performance.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Make your service systems so strong that everyone looks like a genius.
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Your profits reflect the success of your customers.
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Tend your own garden: savor the blossoms, trim the weeds.
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You can't stop change. Don't let it stop you.
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A scattered effort is a poor effort.
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Be confident enough to encourage confidence in others.
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No one ever delighted a customer by being 'good enough'.
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What does your product really mean to the people who buy it?
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Service is taking action to create value for someone else.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Are you moving forward, or just moving?
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The starting point is always now. The end is up to you.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If you turn your back on a customer, you turn your back on success.
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