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You are the person who determines what you do. That's a big responsibility. Make the most of it.
Ron Kaufman
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Ron Kaufman
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When the customer makes contact, he does not want a quote. He wants a commitment.
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If you wait until you have to change, you may have waited too long.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Make your service systems so strong that everyone looks like a genius.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Compromise in your arguments, not in your expectations.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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If you want to be the best, find the best in others.
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Every service problem is as an opportunity to show you care.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Preparation is good, but customers need results.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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