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You are the person who determines what you do. That's a big responsibility. Make the most of it.

Ron Kaufman

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Ron Kaufman
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Determines
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Plans turn promises into results and dreams into realities.
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Convince people and you win their minds. Inspire people and you win their hearts.
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You can't always hire great service providers, but you can create them.
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Preparation clears a pathway for success.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Reaching out takes nothing more than a smile.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Giving great service requires the right people and the right service tools.
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A great leader makes what is visible in their mind, visible to all.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Make your service systems so strong that everyone looks like a genius.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Greatness is not how you feel, it's how you make others feel.
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Tend your own garden: savor the blossoms, trim the weeds.
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Don't let doing enough be good enough.
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