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You are the person who determines what you do. That's a big responsibility. Make the most of it.
Ron Kaufman
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Ron Kaufman
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Industry jargon may not be a language your customer understands.
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If you turn your back on a customer, you turn your back on success.
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First be effective and then be efficient.
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Never rest on past success. Create something better.
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Even a tiny step is one step closer to where you are going.
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Greatness is not how you feel, it's how you make others feel.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Unlimited efforts can produce unlimited results.
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Are you moving forward, or just moving?
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Your promise means more than the words you use to give it.
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Service is taking action to create value for someone else.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Quality is a choice. Choose to make it better.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Every service problem is as an opportunity to show you care.
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What you want to be defines what you become.
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