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You are the person who determines what you do. That's a big responsibility. Make the most of it.

Ron Kaufman

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Ron Kaufman
Responsibility
Bigs
Culture
Persons
Person
Make
Determines
Determine

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Good customers want good quality service. Great customers want it even more.
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Every service problem is as an opportunity to show you care.
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Tend your own garden: savor the blossoms, trim the weeds.
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What you want to be defines what you become.
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Crossing barriers can be as simple as a smile.
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Customers pay a price, but they remember the value.
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Making an honest mistake is acceptable. Failing to fix it is not.
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The only way to go further than you've been is to take an extra step.
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Compromise in your arguments, not in your expectations.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Unlimited efforts can produce unlimited results.
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