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Tend your own garden: savor the blossoms, trim the weeds.

Ron Kaufman

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Ron Kaufman
Weeds
Weed
Tend
Garden
Culture
Trim
Savor
Blossoms

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Silent customers can be deadly. Encourage them to complain.
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If you wait until you have to change, you may have waited too long.
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If you were a customer, would you come back to buy your products or services?
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The right measure is not how many customers you've got, but how closely you hold them.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The most valuable person is the one who cherishes the value in others.
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First be effective and then be efficient.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Don't let doing enough be good enough.
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Your profits reflect the success of your customers.
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If your customers are demanding, be thankful.
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Service is taking action to create value for someone else.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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