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Tend your own garden: savor the blossoms, trim the weeds.

Ron Kaufman

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Ron Kaufman
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Tend
Garden
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Trim
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Blossoms
Weeds

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If you only give back what you get from other people, you're not giving as much as you can.
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Reaching out takes nothing more than a smile.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Procrastination is the beginning of poor performance.
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Your promise means more than the words you use to give it.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Be confident enough to encourage confidence in others.
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The only way to go further than you've been is to take an extra step.
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Life is not a solitary activity. Live well by living for others.
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Customers pay a price, but they remember the value.
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The first step to delighting your customers is being there when they need you.
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Service is taking action to create value for someone else.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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You can't find what doesn't exist, but you can create it.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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You can't always hire great service providers, but you can create them.
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Silent customers can be deadly. Encourage them to complain.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Quality is a choice. Choose to make it better.
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