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Tend your own garden: savor the blossoms, trim the weeds.
Ron Kaufman
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Ron Kaufman
Savor
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Garden
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More quotes by Ron Kaufman
Meeting expectations is good. Exceeding expectations is better.
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Good customers want good quality service. Great customers want it even more.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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What you want to be defines what you become.
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Every service problem is as an opportunity to show you care.
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Don't let doing enough be good enough.
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Quality is more than a promise, it's genuine performance.
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The starting point is always now. The end is up to you.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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The shelter of excuses has a leaky roof.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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