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Tend your own garden: savor the blossoms, trim the weeds.
Ron Kaufman
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Ron Kaufman
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The first step to delighting your customers is being there when they need you.
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Q: When you are already in the lead, how do you to stay ahead?
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Service is taking action to create value for someone else.
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You can't stop change. Don't let it stop you.
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Quality is a choice. Choose to make it better.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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When your staff are 'information-rich', their information can make you rich!
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Unlimited efforts can produce unlimited results.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If you were a customer, would you come back to buy your products or services?
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Your promise means more than the words you use to give it.
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Always aim for 100 percent and you'll always know where to improve.
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If you turn your back on a customer, you turn your back on success.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The bottom line is a by-product of taking care of your main product - your customers.
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