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Tend your own garden: savor the blossoms, trim the weeds.
Ron Kaufman
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Ron Kaufman
Savor
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More quotes by Ron Kaufman
Industry jargon may not be a language your customer understands.
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If you were a customer, would you come back to buy your products or services?
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Make your upper limit, no limit.
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No one ever delighted a customer by being 'good enough'.
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Good customers want good quality service. Great customers want it even more.
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Q: When you are already in the lead, how do you to stay ahead?
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Your approval gives others the confidence to serve, to learn, to try.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Every service problem is as an opportunity to show you care.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Don't just talk about it, do it.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Your promise means more than the words you use to give it.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Silent customers can be deadly. Encourage them to complain.
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What you want to be defines what you become.
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You can't find what doesn't exist, but you can create it.
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Convince people and you win their minds. Inspire people and you win their hearts.
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