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Tend your own garden: savor the blossoms, trim the weeds.
Ron Kaufman
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Ron Kaufman
Weeds
Weed
Tend
Garden
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Trim
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Blossoms
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Customers pay a price, but they remember the value.
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Preparation clears a pathway for success.
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Procrastination is the beginning of poor performance.
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If your customers are demanding, be thankful.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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The right measure is not how many customers you've got, but how closely you hold them.
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Enjoy your work so that others may enjoy the results.
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Crossing barriers can be as simple as a smile.
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Quality is a choice. Choose to make it better.
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Don't let doing enough be good enough.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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