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Tend your own garden: savor the blossoms, trim the weeds.
Ron Kaufman
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Ron Kaufman
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Tend
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More quotes by Ron Kaufman
What does your product really mean to the people who buy it?
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Make your upper limit, no limit.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Q: When you are already in the lead, how do you to stay ahead?
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Industry jargon may not be a language your customer understands.
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Don't just talk about it, do it.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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The first step to delighting your customers is being there when they need you.
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Preparation is good, but customers need results.
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What you want to be defines what you become.
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If you wait until you have to change, you may have waited too long.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Reaching out takes nothing more than a smile.
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The bottom line is a by-product of taking care of your main product - your customers.
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Giving great service requires the right people and the right service tools.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If you only give back what you get from other people, you're not giving as much as you can.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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First be effective and then be efficient.
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