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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Ron Kaufman

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Ron Kaufman
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The starting point is always now. The end is up to you.
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Even a tiny step is one step closer to where you are going.
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The shelter of excuses has a leaky roof.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Your promise means more than the words you use to give it.
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If you only give back what you get from other people, you're not giving as much as you can.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Make your service systems so strong that everyone looks like a genius.
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