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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Ron Kaufman

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Ron Kaufman
Improve
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Weakness
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Strengths
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Reaching out takes nothing more than a smile.
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Let today's strong performance be your starting point for tomorrow.
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First be effective and then be efficient.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Industry jargon may not be a language your customer understands.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Your profits reflect the success of your customers.
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Even a tiny step is one step closer to where you are going.
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Every service problem is as an opportunity to show you care.
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You are as important as you make others feel.
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Unlimited efforts can produce unlimited results.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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The shelter of excuses has a leaky roof.
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Be confident enough to encourage confidence in others.
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Meeting expectations is good. Exceeding expectations is better.
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