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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Ron Kaufman

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Ron Kaufman
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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If you want to be the best, find the best in others.
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Let today's strong performance be your starting point for tomorrow.
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Procrastination is the beginning of poor performance.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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The starting point is always now. The end is up to you.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Q: When you are already in the lead, how do you to stay ahead?
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Industry jargon may not be a language your customer understands.
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If you wait until you have to change, you may have waited too long.
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