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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Ron Kaufman

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Ron Kaufman
Service
Weakness
Ways
Culture
Minimize
Two
Maximize
Way
Strengths
Weaknesses
Improve

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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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You can't find what doesn't exist, but you can create it.
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The first step to delighting your customers is being there when they need you.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Compromise in your arguments, not in your expectations.
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The most valuable person is the one who cherishes the value in others.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If your customers are demanding, be thankful.
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Don't let doing enough be good enough.
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Meeting expectations is good. Exceeding expectations is better.
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The shelter of excuses has a leaky roof.
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Crossing barriers can be as simple as a smile.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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You can't always hire great service providers, but you can create them.
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Be confident enough to encourage confidence in others.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Good customers want good quality service. Great customers want it even more.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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