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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Ron Kaufman

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Ron Kaufman
Service
Weakness
Ways
Culture
Minimize
Two
Maximize
Way
Strengths
Weaknesses
Improve

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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Service is taking action to create value for someone else.
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If you were a customer, would you come back to buy your products or services?
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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What you want to be defines what you become.
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Quality is more than a promise, it's genuine performance.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Good customers want good quality service. Great customers want it even more.
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A great leader makes what is visible in their mind, visible to all.
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Always aim for 100 percent and you'll always know where to improve.
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Enjoy your work so that others may enjoy the results.
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Q: When you are already in the lead, how do you to stay ahead?
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Preparation is good, but customers need results.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Don't let doing enough be good enough.
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Make your upper limit, no limit.
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Don't just talk about it, do it.
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