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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Ron Kaufman

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Ron Kaufman
Improve
Service
Weakness
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Maximize
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Strengths
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Quality is more than a promise, it's genuine performance.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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The right measure is not how many customers you've got, but how closely you hold them.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Your approval gives others the confidence to serve, to learn, to try.
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Service is taking action to create value for someone else.
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Always aim for 100 percent and you'll always know where to improve.
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Convince people and you win their minds. Inspire people and you win their hearts.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Be confident enough to encourage confidence in others.
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A scattered effort is a poor effort.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Enjoy your work so that others may enjoy the results.
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Reaching out takes nothing more than a smile.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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The bottom line is a by-product of taking care of your main product - your customers.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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