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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman
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Ron Kaufman
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If you turn your back on a customer, you turn your back on success.
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First be effective and then be efficient.
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Your profits reflect the success of your customers.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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The shelter of excuses has a leaky roof.
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A great leader makes what is visible in their mind, visible to all.
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Enjoy your work so that others may enjoy the results.
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Crossing barriers can be as simple as a smile.
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Are you moving forward, or just moving?
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Things that are obvious don't need to be talked about. Things that are missing, do.
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