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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Ron Kaufman

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Ron Kaufman
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Service is taking action to create value for someone else.
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Your promise means more than the words you use to give it.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Even a tiny step is one step closer to where you are going.
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What you want to be defines what you become.
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Procrastination is the beginning of poor performance.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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If you were a customer, would you come back to buy your products or services?
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Always aim for 100 percent and you'll always know where to improve.
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Make your service systems so strong that everyone looks like a genius.
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Giving great service requires the right people and the right service tools.
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Quality is a choice. Choose to make it better.
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Tend your own garden: savor the blossoms, trim the weeds.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Testimonials describe what has been, and are a promise of what is to come.
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Every service problem is as an opportunity to show you care.
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What does your product really mean to the people who buy it?
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Plans turn promises into results and dreams into realities.
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