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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Ron Kaufman

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Ron Kaufman
Service
Weakness
Ways
Culture
Minimize
Two
Maximize
Way
Strengths
Weaknesses
Improve

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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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What you want to be defines what you become.
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Service is taking action to create value for someone else.
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If your customers are demanding, be thankful.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Are you moving forward, or just moving?
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Silent customers can be deadly. Encourage them to complain.
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Quality is a choice. Choose to make it better.
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Procrastination is the beginning of poor performance.
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The only way to go further than you've been is to take an extra step.
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When your staff are 'information-rich', their information can make you rich!
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A scattered effort is a poor effort.
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When you see the need, take the action.
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Focus not on who you are, but on what you can do for others.
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The shelter of excuses has a leaky roof.
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Your approval gives others the confidence to serve, to learn, to try.
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Be confident enough to encourage confidence in others.
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