Quote

Always trust people and they may let you down. Always distrust people and you have let them down.

Ron Kaufman

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Ron Kaufman
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Don't just talk about it, do it.
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Your approval gives others the confidence to serve, to learn, to try.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Make your upper limit, no limit.
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Quality is more than a promise, it's genuine performance.
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Service is taking action to create value for someone else.
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When you see the need, take the action.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Your profits reflect the success of your customers.
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Preparation clears a pathway for success.
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Compromise in your arguments, not in your expectations.
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Quality is a choice. Choose to make it better.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Focus not on who you are, but on what you can do for others.
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