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Always trust people and they may let you down. Always distrust people and you have let them down.

Ron Kaufman

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Ron Kaufman
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Always do what you can do instead of worrying about what you can't.
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Quality is a choice. Choose to make it better.
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Are you moving forward, or just moving?
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Every service problem is as an opportunity to show you care.
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Be confident enough to encourage confidence in others.
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Make your upper limit, no limit.
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Never rest on past success. Create something better.
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Make your service systems so strong that everyone looks like a genius.
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Don't let doing enough be good enough.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Compromise in your arguments, not in your expectations.
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The first step to delighting your customers is being there when they need you.
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Your approval gives others the confidence to serve, to learn, to try.
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A great leader makes what is visible in their mind, visible to all.
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Customers pay a price, but they remember the value.
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Testimonials describe what has been, and are a promise of what is to come.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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