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Always trust people and they may let you down. Always distrust people and you have let them down.
Ron Kaufman
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Ron Kaufman
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If you only give back what you get from other people, you're not giving as much as you can.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Crossing barriers can be as simple as a smile.
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Service skills are the foundation for your success.
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When you see the need, take the action.
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The first step to delighting your customers is being there when they need you.
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Your promise means more than the words you use to give it.
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Q: When you are already in the lead, how do you to stay ahead?
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Testimonials describe what has been, and are a promise of what is to come.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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If you wait until you have to change, you may have waited too long.
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Unlimited efforts can produce unlimited results.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Be confident enough to encourage confidence in others.
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Compromise in your arguments, not in your expectations.
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