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Always trust people and they may let you down. Always distrust people and you have let them down.

Ron Kaufman

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Ron Kaufman
Distrust
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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No one ever delighted a customer by being 'good enough'.
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If your customers are demanding, be thankful.
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Reaching out takes nothing more than a smile.
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Don't let doing enough be good enough.
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Make your service systems so strong that everyone looks like a genius.
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Never rest on past success. Create something better.
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What you want to be defines what you become.
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A great leader makes what is visible in their mind, visible to all.
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Q: When you are already in the lead, how do you to stay ahead?
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Silent customers can be deadly. Encourage them to complain.
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A scattered effort is a poor effort.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Meeting expectations is good. Exceeding expectations is better.
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Service skills are the foundation for your success.
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The bottom line is a by-product of taking care of your main product - your customers.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If you turn your back on a customer, you turn your back on success.
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Your approval gives others the confidence to serve, to learn, to try.
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The starting point is always now. The end is up to you.
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