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Always trust people and they may let you down. Always distrust people and you have let them down.

Ron Kaufman

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Ron Kaufman
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If you want to be the best, find the best in others.
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Your profits reflect the success of your customers.
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Silent customers can be deadly. Encourage them to complain.
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The shelter of excuses has a leaky roof.
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Q: When you are already in the lead, how do you to stay ahead?
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When your staff are 'information-rich', their information can make you rich!
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Tend your own garden: savor the blossoms, trim the weeds.
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Make your service systems so strong that everyone looks like a genius.
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How much good can you do today? How much love can you give? How much care and kind attention?
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Unlimited efforts can produce unlimited results.
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When you see the need, take the action.
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Greatness is not how you feel, it's how you make others feel.
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A great leader makes what is visible in their mind, visible to all.
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Quality is more than a promise, it's genuine performance.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Be confident enough to encourage confidence in others.
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