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Always trust people and they may let you down. Always distrust people and you have let them down.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Be confident enough to encourage confidence in others.
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If your customers are demanding, be thankful.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Enjoy your work so that others may enjoy the results.
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You are as important as you make others feel.
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Make your service systems so strong that everyone looks like a genius.
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Every service problem is as an opportunity to show you care.
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Quality is more than a promise, it's genuine performance.
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The first step to delighting your customers is being there when they need you.
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Focus not on who you are, but on what you can do for others.
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A great leader makes what is visible in their mind, visible to all.
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The only way to go further than you've been is to take an extra step.
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Service skills are the foundation for your success.
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When your staff are 'information-rich', their information can make you rich!
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Your approval gives others the confidence to serve, to learn, to try.
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Don't let doing enough be good enough.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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