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Convince people and you win their minds. Inspire people and you win their hearts.
Ron Kaufman
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Ron Kaufman
Minds
Winning
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Inspire
Hearts
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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The right measure is not how many customers you've got, but how closely you hold them.
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Even a tiny step is one step closer to where you are going.
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The only way to go further than you've been is to take an extra step.
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Service skills are the foundation for your success.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Never rest on past success. Create something better.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If your customers are demanding, be thankful.
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Preparation is good, but customers need results.
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Unlimited efforts can produce unlimited results.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Compromise in your arguments, not in your expectations.
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Reaching out takes nothing more than a smile.
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Meeting expectations is good. Exceeding expectations is better.
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Enjoy your work so that others may enjoy the results.
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Quality is more than a promise, it's genuine performance.
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If you only give back what you get from other people, you're not giving as much as you can.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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