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Convince people and you win their minds. Inspire people and you win their hearts.
Ron Kaufman
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Ron Kaufman
Winning
Culture
Heart
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Convince
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Hearts
Minds
More quotes by Ron Kaufman
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Never rest on past success. Create something better.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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If you want to be the best, find the best in others.
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A scattered effort is a poor effort.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Giving great service requires the right people and the right service tools.
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The bottom line is a by-product of taking care of your main product - your customers.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Q: When you are already in the lead, how do you to stay ahead?
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How much good can you do today? How much love can you give? How much care and kind attention?
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No one ever delighted a customer by being 'good enough'.
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Make your upper limit, no limit.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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You can't stop change. Don't let it stop you.
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Quality is more than a promise, it's genuine performance.
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Don't just talk about it, do it.
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