Quote

Convince people and you win their minds. Inspire people and you win their hearts.

Ron Kaufman

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Ron Kaufman
Culture
Heart
Mind
People
Convince
Inspire
Hearts
Minds
Winning

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First be effective and then be efficient.
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Your profits reflect the success of your customers.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Compromise in your arguments, not in your expectations.
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You are as important as you make others feel.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Let today's strong performance be your starting point for tomorrow.
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Focus not on who you are, but on what you can do for others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Always aim for 100 percent and you'll always know where to improve.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Giving great service requires the right people and the right service tools.
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Your approval gives others the confidence to serve, to learn, to try.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Good customers want good quality service. Great customers want it even more.
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A scattered effort is a poor effort.
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A great leader makes what is visible in their mind, visible to all.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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