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Be confident enough to encourage confidence in others.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Make your service systems so strong that everyone looks like a genius.
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Giving great service requires the right people and the right service tools.
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Quality is a choice. Choose to make it better.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If your customers are demanding, be thankful.
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Don't let doing enough be good enough.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Don't just talk about it, do it.
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Greatness is not how you feel, it's how you make others feel.
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If you turn your back on a customer, you turn your back on success.
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Your approval gives others the confidence to serve, to learn, to try.
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Always do what you can do instead of worrying about what you can't.
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Crossing barriers can be as simple as a smile.
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Tend your own garden: savor the blossoms, trim the weeds.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Plans turn promises into results and dreams into realities.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Reaching out takes nothing more than a smile.
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No one ever delighted a customer by being 'good enough'.
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