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Be confident enough to encourage confidence in others.

Ron Kaufman

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Ron Kaufman
Culture
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Enough
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Confidence

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No one ever delighted a customer by being 'good enough'.
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You can't stop change. Don't let it stop you.
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Never rest on past success. Create something better.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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If you turn your back on a customer, you turn your back on success.
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Always aim for 100 percent and you'll always know where to improve.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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When your staff are 'information-rich', their information can make you rich!
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Don't just talk about it, do it.
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If your customers are demanding, be thankful.
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The shelter of excuses has a leaky roof.
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Make your upper limit, no limit.
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If you only give back what you get from other people, you're not giving as much as you can.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Preparation clears a pathway for success.
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If you were a customer, would you come back to buy your products or services?
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Make your service systems so strong that everyone looks like a genius.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Crossing barriers can be as simple as a smile.
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