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Be confident enough to encourage confidence in others.
Ron Kaufman
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Ron Kaufman
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The bottom line is a by-product of taking care of your main product - your customers.
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Don't let doing enough be good enough.
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Meeting expectations is good. Exceeding expectations is better.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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The right measure is not how many customers you've got, but how closely you hold them.
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Every service problem is as an opportunity to show you care.
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Unlimited efforts can produce unlimited results.
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When your staff are 'information-rich', their information can make you rich!
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