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Be confident enough to encourage confidence in others.

Ron Kaufman

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Ron Kaufman
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Enough
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If you turn your back on a customer, you turn your back on success.
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The right measure is not how many customers you've got, but how closely you hold them.
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Quality is more than a promise, it's genuine performance.
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Even a tiny step is one step closer to where you are going.
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Customers pay a price, but they remember the value.
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The most valuable person is the one who cherishes the value in others.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Make your upper limit, no limit.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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When your staff are 'information-rich', their information can make you rich!
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Service skills are the foundation for your success.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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The shelter of excuses has a leaky roof.
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Crossing barriers can be as simple as a smile.
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Don't just talk about it, do it.
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Good customers want good quality service. Great customers want it even more.
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Unlimited efforts can produce unlimited results.
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Focus not on who you are, but on what you can do for others.
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