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Be confident enough to encourage confidence in others.
Ron Kaufman
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Ron Kaufman
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The shelter of excuses has a leaky roof.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Focus not on who you are, but on what you can do for others.
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Always do what you can do instead of worrying about what you can't.
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What you want to be defines what you become.
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The bottom line is a by-product of taking care of your main product - your customers.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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The most valuable person is the one who cherishes the value in others.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Even a tiny step is one step closer to where you are going.
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Every service problem is as an opportunity to show you care.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Make your service systems so strong that everyone looks like a genius.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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