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A scattered effort is a poor effort.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Q: When you are already in the lead, how do you to stay ahead?
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Silent customers can be deadly. Encourage them to complain.
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Quality is a choice. Choose to make it better.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Reaching out takes nothing more than a smile.
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What you want to be defines what you become.
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Preparation is good, but customers need results.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Don't let doing enough be good enough.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Always aim for 100 percent and you'll always know where to improve.
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Don't just talk about it, do it.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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You can't always hire great service providers, but you can create them.
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The bottom line is a by-product of taking care of your main product - your customers.
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