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A scattered effort is a poor effort.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Customers pay a price, but they remember the value.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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No one ever delighted a customer by being 'good enough'.
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Q: When you are already in the lead, how do you to stay ahead?
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Your approval gives others the confidence to serve, to learn, to try.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Don't let doing enough be good enough.
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You are as important as you make others feel.
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Always aim for 100 percent and you'll always know where to improve.
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Make your upper limit, no limit.
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Procrastination is the beginning of poor performance.
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Let today's strong performance be your starting point for tomorrow.
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Quality is more than a promise, it's genuine performance.
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The starting point is always now. The end is up to you.
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You can't always hire great service providers, but you can create them.
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If you were a customer, would you come back to buy your products or services?
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