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A scattered effort is a poor effort.

Ron Kaufman

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Ron Kaufman
Scattered
Effort
Poor
Culture

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Quality is a choice. Choose to make it better.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Don't let doing enough be good enough.
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You can't find what doesn't exist, but you can create it.
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Preparation is good, but customers need results.
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A great leader makes what is visible in their mind, visible to all.
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Service is taking action to create value for someone else.
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Silent customers can be deadly. Encourage them to complain.
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Every service problem is as an opportunity to show you care.
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