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A scattered effort is a poor effort.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Don't let doing enough be good enough.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Life is not a solitary activity. Live well by living for others.
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Making an honest mistake is acceptable. Failing to fix it is not.
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The only way to go further than you've been is to take an extra step.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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You can't find what doesn't exist, but you can create it.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Q: When you are already in the lead, how do you to stay ahead?
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A great leader makes what is visible in their mind, visible to all.
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The right measure is not how many customers you've got, but how closely you hold them.
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Unlimited efforts can produce unlimited results.
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Are you moving forward, or just moving?
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Service skills are the foundation for your success.
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The starting point is always now. The end is up to you.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Be confident enough to encourage confidence in others.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Make your service systems so strong that everyone looks like a genius.
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